In this consumer age organisations of all types have to work even harder to hold onto existing customers, relationships and reputations, let alone develop new ones. Those that centre their activities and processes on the needs of the customer, rather than simply the mechanics of the operation, dramatically increase their ability to attract and retain a growing client base. In turn they continue to win market share, driving up future volumes and profitability whilst creating incredible organisational values and approaches. Today's most successful brands are dedicated to delighting their customers, people and stakeholders at all levels, turning each new sale and customer engagement into an ever growing body of company advocates and sales agents, who have far greater impact, reach and credibility than traditional advertising could ever hope to achieve!!
Our mission is to provide strategic vision and direction, infrastructure refinements and internal culture management for organisations of all size, from diverse industries, including those in the public, private and not-for-profit sectors. By exploiting a wealth of commercial acumen, expertise and experience, as well significant knowledge of the most effective management methodologies, such as Six Sigma and Lean, we are dedicated to making a difference within your organisation and helping you deliver the best possible experience to your existing and future customers, employees and stakeholders.
At PCS we believe that two groups of consultants exist…
i) Those who bring expert knowledge and focus to bear on a specific problem.
ii) Those who bring wisdom and judgement, and who are trusted counsellors, advisors and colleagues, as much as consultants.
The ultimate consultancy is one which can combine the focus of the first group, with the knowledge and understanding of the second! At Promantec Consulting Solutions we are constantly focused on achieving that balance, and delivering the very best in service and advice to our clients!
We are dedicated to our own development and understanding, and would welcome any feedback or questions you may have regarding our website, services and approach.